ADA and Accessibility


BJCC Accessibility Accommodations Policy

 
Dear Guest:
 
The Birmingham Jefferson Convention Complex is committed to delivering an exceptional guest experience, and we provide industry-leading facilities for the benefit of our guests, owners and stakeholders.  
 
This guide provides pertinent information to ensure your visit to the BJCC is seamless and enjoyable.  Our facility is accessible to all guests who make the BJCC their premiere meeting, entertainment and sporting venue.
 
The BJCC complies with the Americans with Disabilities Act, and we have you at the forefront when hosting events and meetings.  We look forward to assisting you in any way we can and to welcoming you to the BJCC!
 
Sincerely, 
 
Tad Snider
Executive Director & CEO
 
 
LEGACY ARENA AT THE BJCC 
BJCC CONCERT HALL
BJCC THEATRE
BJCC EAST EXHIBITION HALLS, BALLROOMS & MEETING ROOMS
BJCC NORTH EXHIBITION HALL & MEETING ROOMS
BJCC SOUTH EXHIBITION HALL & MEETING ROOMS
THE FORUM THEATER AT THE BJCC & FORUM MEETING ROOMS
UPTOWN ENTERTAINMENT DISTRICT
REQUESTING ACCOMODATIONS
LIAISON TO THE DISABILITY COMMUNITY
CONTACT LIAISON 
 
 
 
 
LEGACY ARENA AT THE BJCC 
The Birmingham Jefferson Convention Complex welcomes guests with disabilities and their assistive animals and will make reasonable accommodations and modifications to ensure that guests with disabilities have equal opportunity to enjoy all events, programs, and activities at the BJCC.  
 
SEATING
Wheelchair accessible seating and three companion seats are offered at full-price attributable to seats in the immediate vicinity for the particular event.  All seats for guests with limited mobility (who use walkers, canes, wheelchairs, and other assistive devices or companion assistance) have been selected to allow convenient entry and exit, as well as for accessibility to restrooms and concession stands.  Wheelchair accessible seating is available in Sections: 1L, 3L, 5L, 7L, 11L, 13L, 15L, 17L, 19L, 21L, 23L, 27L, 29L, 31L and the front of sections:  7L, 8L, 9L & 10L.  Please see the ADA Seating chart for the Legacy Arena in this booklet.  Guests with limited mobility should request special seating needs when purchasing tickets, by contacting Ticketmaster at 1-800-745-3000.  
 
PARKING
Accessible parking and drop off area is located adjacent to the Legacy Arena at the 19th Street main entrance.  Additional parking lots closet to the building are located at 18th Street (P14), 19th Street (P2 & P13), as well as, the 9th Avenue entrance (P1) and 11th Avenue (P3).  Accessible parking is also available in the BJCC parking garage (P4) and parking deck (P5), located on 22nd Street, as well as, in the 23rd Street (P7 & P9).  Guests using these spaces must display proper state accessible parking placard or license plate.  Spaces are on a first-come, first-served basis.  Please see the attached map for additional parking information.
 
RAMPS/ENTRANCES
Ramps are located at both entrances to the Legacy Arena at the 19th Street main entrance and the 9th Avenue entrance.  If tickets are purchased in advance, enter at the closest entrance.  To purchase or pick up tickets being held at “will –call” please proceed to any ticket window with Ticketmaster confirmation number, the credit card used for the purchase as well as photo ID.  The Legacy Arena Club is available for tickets purchased in Sections 7L, 8L, 9L & 10L.  
 
DROP OFF/PICK UP
Drivers may drop off or pick up passengers with a mobility issue at the 19th Street main entrance.  The Guest Experience Team will direct guests needing assistance to the respective areas of drop off & pick up.
 
CONCESSIONS
Concession stands and food carts are located throughout the main concourse.  Upon request, food service hosts will read menus located at each concession stand.  If you need additional assistance, please contact the nearest usher or guest services representative.

GUEST SERVICES
Guest Services, located on the main concourse level at sections 9 and 10 of the Legacy Arena will assist with needs such as emergency assistance, lost & found, and event information upon request.
 
FIRST AID
First Aid is located on the main concourse level at sections 10 & 11.
Restrooms and water fountains are available on the concourse for guests with disabilities.  The main accessible restroom is located on the main concourse at section 16 and inside the Legacy Arena Club. A Guest Services representative can assist with locating the closest restroom.
 
ASSISTIVE LISTENING DEVICES
The BJCC Legacy Arena has an FM amplified listening system for guest convenience.  System units are available at Guest Services, located on the main concourse level at sections 9 and 10 of the BJCC Arena.  To obtain an Assistive Listening Device, a guest must present proper identification (State ID, etc.).  These devices are free of charge and are on a first-come, first-serve basis.
 
VISUALLY IMPAIRED
For assistance, when purchasing tickets, visually impaired guests should contact the Box Office at 205.458.8224. Visually impaired tickets cannot be purchased on Ticketmaster.com.
 
SIGN INTERPRETERS
The Legacy Arena can provide sign language interpreters for guests with hearing disabilities.  Requests for this service should be submitted as soon as possible.  Requests received less than seven (7) days prior to the performance will be subject to the availability of the interpreter.  For details, please call the Guest Experience Team Office at 205.458.8781.
 
SERVICE ANIMALS
The Legacy Arena welcomes guests with disabilities and their assistive animals.  Assistive animals are welcome inside the building and must remain on a leash or in a harness at all times. 
 
BJCC CONCERT HALL 
Wheelchair accessible seating and three companion seats are offered at full-price attributable to seats in the immediate vicinity for the particular event.  All seats for guests with limited mobility have been selected to allow convenient entry and exit, as well as for accessibility to restrooms and concession stands.  Wheelchair accessible seating is available in the rear of the 100 & 200 Orchestra seating sections, on the lower level. Guests with limited mobility should request special seating needs when purchasing tickets, by contacting Ticketmaster at 1-800-745-3000.  
 
PARKING
Parking attendants and/or guest specialists will direct guests to accessible parking located adjacent to the 11th Avenue entrance.  Accessible parking is also available in lots on 19th Street  (P2 & P13) as well as the BJCC parking garage (P4) and parking deck (P5), entrance located on 22nd Street.  Guests using these spaces must display proper state-issued placard or tag.  Spaces are on a first-come, first- serve basis. Please see the attached map for additional parking information.
 
RAMPS/ENTRANCES
Accessible entrances are located at the main entrance, off of the courtyard, and at the 11th Avenue parking entrance.  Ramps are located at the 11th Avenue Parking (P3) entrance.
 
DROP OFF/PICK UP
Drivers may drop off or pick up passengers with a mobility issue at the 11th Avenue entrance.  The Guest Experience Team will direct guests needing assistance to the respective areas of drop off and pick up.
 
CONCESSIONS
Concession stands and food carts are located in the main lobby.  Upon request, food service hosts will read menus located at each concession stand.  If you need additional assistance, please contact the nearest usher or guest services representative.
 
GUEST SERVICES
Guest Services, located on the main lobby level, will assist with needs such as emergency assistance, lost & found, and event information upon request.
 
FIRST AID
First Aid is located on the main lobby level, near the entrance off of the courtyard. For assistance, see an usher or ticket taker.
 
RESTROOMS/WATER FOUNTAINS
All of BJCC’s restrooms are accessible to guests with disabilities.  Restrooms are located off the main lobby and a family restroom is located at Portal 1 on the main floor.  Water fountains are located near Portals 1 & 6.  A Guest Services representative can assist with locating the closest restroom or water fountain.
 
ASSISTIVE LISTENING DEVICES
The BJCC Concert Hall has an FM amplified listening system for guest convenience.  System units are available at Guest Services, located in the main lobby. To obtain an Assistive Listening Device, a guest must present proper identification (State ID, etc.).  These devices are free of charge and are on a first-come, first-serve basis.
 
VISUALLY IMPAIRED
For assistance, when purchasing tickets, visually impaired guests should contact the Box Office at 205.458.8224. Visually impaired tickets cannot be purchased on Ticketmaster.com.

SIGN INTERPRETERS
The BJCC can provide sign language interpreters for guests with hearing disabilities.  Requests for this service should be submitted as soon as possible.  Requests received less than seven (7) days prior to the performance will be subject to the availability of the interpreter.  For details, please call the Guest Experience Team Office at 205.458.8781.

SERVICE ANIMALS
The BJCC welcomes guests with disabilities and their assistive animals.  Assistive animals are welcome inside the building and must remain on a leash or in a harness at all times. 
 
 
BJCC THEATRE 
Wheelchair accessible seating and three companion seats are located in the front row of the left and right arms of the balcony.  Tickets are offered at full-price attributable to seats in the immediate vicinity for the particular event.  All seats for guests with limited mobility have been selected to allow convenient entry and exit, as well as for accessibility to restrooms and concession stands.  
 
PARKING
Accessible parking is available in lots on 19th Street (P2 & P13) as well as the BJCC parking garage (P4) and parking deck (P5), entrance located on 22nd Street.  Guests using these spaces must display proper state-issued placard or tag.  Spaces are on a first-come, first-serve basis. Please see the attached map for additional parking information.
 
RAMPS/ENTRANCES
Accessible entrance is located at the main entrance, off of the courtyard (see attached maps).
 
DROP OFF/PICK UP
Drivers may drop off or pick up passengers with a mobility issue at the 19 Street parking. Parking attendants and/or the guest experience team will direct guests needing assistance to the respective areas of drop off and pick up.
 
CONCESSIONS
Concession stands and food carts are located in the main lobby.  Upon request, food service hosts will read menus located at each concession stand.  If you need additional assistance, please contact the nearest usher or guest services representative.
 
GUEST SERVICES
Guest Services, located on the main lobby level, will assist with needs such as emergency assistance, lost & found, and event information upon request.
 
FIRST AID
First Aid is located on the main lobby level.  For assistance, see guest services or an usher.
 
RESTROOMS/WATER FOUNTAINS
All of the Theatre’s restrooms are accessible to guests with disabilities.  Restrooms and water fountains are available on the main lobby level.  A Guest Services representative can assist with locating the closest restroom.
 
ASSISTIVE LISTENING DEVICES
The Theatre has an FM amplified listening system for guest convenience.  System units are available at Guest Services, located in the main lobby. To obtain an Assistive Listening Device, a guest must present proper identification (State ID, etc.).  These devices are free of charge and are on a first-come, first-serve basis.
 
VISUALLY IMPAIRED
For assistance, when purchasing tickets, visually impaired guests should contact the Box Office at 205.458.8224. Visually impaired tickets cannot be purchased on Ticketmaster.com.
 
SERVICE ANIMALS
The BJCC welcomes guests with disabilities and their assistive animals. Assistive animals are welcome inside the building and must remain on a leash or in a harness at all times. 
 
 
EAST EXHIBITION HALLS, EAST BALLROOMS &  EAST MEETING ROOMS 
The main accessible parking, for the East Exhibition Halls, Ballrooms and Meeting Rooms, is located adjacent to the building in the East Parking Garage (P4)  entrance located on 22nd Street.  Accessible parking is also available in the 22nd Street Parking Deck (P5) as well as the 23rd Street parking (P7 & P9).  Guests using these spaces must display proper state-issued placard or tag.  Spaces are on a first-come, first- serve basis. Please see the attached map for additional parking information.
 
RAMPS/ENTRANCES
Accessible entrances for the Exhibit Halls and Ballrooms are located on the ground level of the East Exhibition Hall.  Elevators are located on the ground level for access to the 2nd floor main lobby.  If accessing the East Building on the 2nd floor from the Hotel/Forum Building skywalk, a ramp is available, in addition to, an elevator and escalators for access to all floors.
 
DROP OFF/PICK UP
Drivers may drop off or pick up passengers with a mobility issue off of Richard Arrington Jr. Blvd in front of the building. The Guest Experience Team will direct guests needing assistance to the respective areas.
 
CONCESSIONS
Concession stands are located throughout the Exhibit Halls.  Upon request, food service hosts will read menus located at each concession stand.  If you need additional assistance, please contact the nearest guest services representative.
 
GUEST SERVICES
Guest Services, located on the 2nd floor main lobby level, will assist with needs such as emergency assistance, lost & found, and event information upon request.
 
FIRST AID
First Aid is located on the 2nd floor main lobby level, near the information desk. 
 
RESTROOMS/WATER FOUNTAINS
All of the Exhibition Hall, Ballroom and Meeting Room restrooms are accessible to guests with disabilities.  Restrooms for the Exhibit Halls and water fountains are located on the 2nd floor main lobby area. Restrooms and water fountains for the Ballrooms are located on the ground floor lobby area. Restrooms for the Meeting Rooms are located on the 3rd floor main lobby area. A Guest Services representative can assist with locating the closest restroom or water fountain.
 
SERVICE ANIMALS
The BJCC welcomes guests with disabilities and their assistive animals.  Assistive animals are welcome inside the building and must remain on a leash or in a harness at all times. 
 
NORTH EXHIBITION HALLS & MEETING ROOMS 
The main accessible parking, for the North Exhibition Halls and Meeting Rooms, is located in the East Parking Garage (P4), entrance located on 22nd Street.  Accessible parking is also available in the 22nd Street Parking Deck (P5) as well as the 23rd Street parking (P7 & P9).  Guests using these spaces must display proper state-issued placard or tag.  Spaces are on a first-come, first-serve basis. Please see the attached map for additional parking information.
 
RAMPS/ENTRANCES
The main entrances to the North Exhibition Hall and the North Meeting Rooms are accessible to all guests.  The entrance to the North Meeting Rooms is located on the ground level, adjacent to the North Exhibition Hall.  Meeting room elevators lie just inside the entrance. Elevators in the North Exhibit Hall are located beside the concession stand.  A ramp leading from the main floor is available to access the lounge area.  All restrooms are accessible.  
 
DROP OFF/PICK UP
Drivers may drop off or pick up passengers with a mobility issue off of Richard Arrington Jr. Blvd in front of the building. The Guest Experience Team will direct guests needing assistance to the respective areas.
 
CONCESSIONS
Concession stands are located on the main level.  Upon request, food service hosts will read menus located at each concession stand.  If you need additional assistance, please contact the nearest guest services representative.
 
GUEST SERVICES
Guest Services (Show office) is located on the main level, near the entrance of the North Exhibit Hall, and will assist with needs such as emergency assistance, lost & found, and event information upon request.
 
FIRST AID
First Aid, for North Exhibition Hall events, is located adjacent to the escalators on the main level.  For first aid assistance in the North Meeting Rooms, please see a member of the Guest Experience Team or Security.
 
RESTROOMS/WATER FOUNTAINS
All of the North Exhibition Hall restrooms and water fountains are accessible to guests with disabilities, and are located on the main level.  A Guest Services representative can assist with locating the closest restroom or water fountain.  Restrooms and water fountains for the North Meeting Rooms is located on the 2nd floor lobby.
 
SERVICE ANIMALS
The BJCC welcomes guests with disabilities and their assistive animals.  Assistive animals are welcome inside the building and must remain on a leash or in a harness at all times.
 
 SOUTH EXHIBITION HALLS & MEETING ROOMS  
PARKING
The main accessible parking, for the North Exhibition Halls and Meeting Rooms, is located in the East Parking Garage (P4), entrance located on 22nd Street.  Accessible parking is also available in the 22nd Street Parking Deck (P5) as well as the 23rd Street parking (P7 & P9).  Guests using these spaces must display proper state issued placard or tag.  Spaces are on a first-come, first serve basis. Please see the attached map for additional parking information.
 
RAMPS/ENTRANCES
The main entrances to the North Exhibition Hall and the North Meeting Rooms are accessible to all guests.  The entrance to the North Meeting Rooms is located on the ground level, adjacent to the North Exhibition Hall.  Meeting room elevators lie just inside the entrance. Elevators in the North Exhibit Hall are located beside the concession stand.  A ramp leading from the main floor is available to access the lounge area.  All restrooms are accessible.  
 
DROP OFF/PICK UP
Drivers may drop off or pick up passengers with a mobility issue off of Richard Arrington Jr. Blvd in front of the building. The Guest Experience Team will direct guests needing assistance to the respective areas.
 
CONCESSIONS
Concession stands are located on the main level.  Upon request, food service hosts will read menus located at each concession stand.  If you need additional assistance, please contact the nearest guest services representative.
 
GUEST SERVICES
Guest Services (Show office) is located on the main level, near the entrance of the North Exhibit Hall, and will assist with needs such as emergency assistance, lost & found, and event information upon request.
 
FIRST AID
First Aid, for North Exhibition Hall events, is located adjacent to the escalators on the main level.  For first aid assistance in the North Meeting Rooms, please see a member of the Guest Experience Team or Security.

RESTROOMS/WATER FOUNTAINS
All of the North Exhibition Hall restrooms and water fountains are accessible to guests with disabilities, and are located on the main level. A Guest Services representative can assist with locating the closest restroom or water fountain.  Restrooms and water fountains for the North Meeting Rooms is located on the 2nd floor lobby.
 
SERVICE ANIMALS
The BJCC welcomes guests with disabilities and their assistive animals.  Assistive animals are welcome inside the building and must remain on a leash or in a harness at all times. 
 
FORUM THEATER & MEETING ROOMS
 
SEATING
The Forum Theater, located on the 2nd floor of the Forum Building, has wheelchair accessible seating and three companion seats in the rear of the seating rows, on either side.  Tickets are offered at full-price attributable to seats in the immediate vicinity for the particular event.  All meeting rooms have wheelchair accessible seating. All seats for guests with limited mobility have been selected to allow convenient entry and exit, as well as for accessibility to restrooms and concession stands.  
 
PARKING
The main accessible parking for the Forum Theater and Meeting Rooms, is located in the 22nd Street parking deck (P5).  Additional parking is located in the lot between 22nd and 23rd Street (P7). Guests using these spaces must display proper state-issued placard or tag.  Spaces are on a first-come, first-serve basis. Please see the attached map for additional parking information.
 
RAMPS/ENTRANCES
The main entrance to the Forum Theater and Meeting Rooms is accessible from the crosswalk, leading from the 22nd Street parking deck (P5).  Additionally, the ground level front entrance is accessible and has elevator access to the Theater and Meeting Room floors.  If accessing from the Hotel crosswalk, an elevator is located inside the South Hall building, on the crosswalk level and allows access to the various floors.
 
DROP OFF/PICK UP
Drivers may drop off or pick up passengers with a mobility issue on 22nd Street in front of the Forum Building, where a ramp into the building is available. The first floor lobby elevators allow access to the Theater and Meeting Rooms.  The Guest Experience Team will direct guests needing assistance to the respective areas.
 
CONCESSIONS
Concession and bar service may be provided for the Forum Theater only and are typically located in the main lobby or back walkway.  Upon request, food service hosts will read menus located at each concession stand.  If you need additional assistance, please see Security at the information desk on the first or second floors.
 
GUEST SERVICES
Guest Services is located at the registration desk in the 2nd floor main lobby and will assist with needs such as emergency assistance, lost & found, and event information upon request.
 
FIRST AID
For first aid need see the information desks on the 1st & 2nd floor lobbies.
 
RESTROOMS/WATER FOUNTAINS
All of the Forum Theater and Meeting Room restrooms and water fountains are accessible to guests with disabilities and are located on the same floor as the event or meeting space.  See the information desk in the lobby for assistance with locating the closest restroom or water fountain.
 
ASSISTIVE LISTENING DEVICES
The Theater has an FM amplified listening system for guest convenience.  System units are available upon request at least seven (7) days in advance of the event. To obtain an Assistive Listening Device, a guest must present proper identification (State ID, etc.).  These devices are free of charge and are on a first-come, first-serve basis. VISUALLY IMPAIRED The Forum Theater seating is visually accessible.
 
SIGN INTERPRETERS
The Forum Theater can provide sign language interpreters for guests with hearing disabilities.  Requests for this service should be submitted as soon as possible.  Requests received less than seven (7) days prior to the performance will be subject to the availability of the interpreter. For details, please call the Guest Experience Department at 205.458.8781.
 
ASSISTIVE (SERVICE) ANIMALS
The BJCC welcomes guests with disabilities and their assistive animals.  Assistive animals are welcome inside the building and must remain on a leash or in a harness at all times. 
 
UPTOWN ENTERTAINMENT DISTRICT 
PARKING
The main accessible parking for Uptown Entertainment District is located on Richard Arrington Jr. Blvd. N, in parking lots across from the restaurants (P7 & P9), and in a parking lot in the rear of the restaurants (P8). Guests using these spaces must display proper state-issued placard or tag.  Spaces are on a first-come, first-serve basis. Please see the attached map for additional parking information. If you are parking to patronize either of the restaurants, please present your parking ticket for validation of parking.
 
RAMPS/ENTRANCES
The Uptown Entertainment District is accessible on all sides and has mobility and pedestrian-friendly ramps and street crossings. The sidewalks and restaurants are accessible.
 
DROP OFF/PICK UP
Drivers may drop off or pick up passengers with a mobility issue on Main Street in the Uptown District.
 
GUEST SERVICES
For an event held in the Uptown Entertainment District, only security will assist with needs such as emergency assistance, lost & found, and event information upon request. The security control room is located in Building 2, in the rear of Mugshots.  For additional questions, please call 205.458.8400 or visit www.uptownbham.com.

FIRST AID
For first aid needs see Security, located in Building 2, in the rear of Mugshots.
 
RESTROOMS/WATER FOUNTAINS
All Uptown Entertainment District restrooms and water fountains are accessible to guests with disabilities and are located on the upper level.  Elevators, in the fountain area, provide accessibility to the upper level.   

ASSISTIVE (SERVICE) ANIMALS
The Uptown Entertainment District welcomes guests with disabilities and their assistive animals.  Assistive animals are welcome inside the district and restaurants, and must remain on a leash or in a harness at all times. 
 
 
REQUESTING ACCOMMODATIONS
When purchasing mobility and bariatric seating to an event at the Legacy Arena, Concert Hall, BJCC Theatre or Forum Theater and accommodations are needed, please request those seats at the time of purchase by calling 1.800.745.3000 or visit www.ticketmaster.com. Tickets in these areas are sold at the full price attributable to seats in the immediate vicinity.
 
LIAISON TO THE DISABILITY COMMUNITY
The BJCC has designated a full-time employee to act as special liaison to the disability community.  This liaison is available to provide information and answer questions for guests with disabilities.  The current designated liaison is Christine Raymond, Box Office Manager, and she may be reached Monday through Friday during regular business hours at 205.458.8224.
 
Show management is responsible for non-permanent accessibility requirements such as, but not limited to, seating accessibility, auxiliary aids for the visually impaired, hearing impaired and mobility impaired. Show management is also responsible to ensure compliance 
of temporary architectural event features such as registration, information, booths and any other services/programs, available to exhibitors, attendees or the general public.
 
 
 
 

 

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