Know Before You Go

We are glad you are coming to an event at the BJCC!  Here are some helpful hints to enhance your experience.
Be sure to check the event date and time stated on your event ticket.  The doors to the venue will open one (90) ninety minutes before show time stated on the ticket when possible. (Disclaimer: every effort is made to open doors at the advertised time.  In some instances, due to production elements from the promoter, doors may not open at the exact advertised time).   
For consumer shows, please check show hours listed on our website.  Shows will open and close accordingly. The BJCC Box Office or Will Call will open two (2) hours before show time stated on the event ticket.  Please arrive early to ensure you have time for parking and Will Call.  We suggest at least two (2) hours before show time.  
Traffic Advisory:
Please be advised of lane closures and road construction in the area and allow extra time to arrive for the show.   Visit: for detailed information.       
Parking Information:
     Concert Hall: Suggestions for a Concert Hall event would be p15, p4 and p7. 
     Legacy Arena: Suggestions for Legacy Arena parking would be p15,p14, p4 and p7. 
     Lots are indicated on the parking map here  
Wheelchair Accessible Parking:
ADA parking is available on all parking lots of the BJCC on a  first-come, first-serve basis.  The BJCC parking map (click here) indicates lots closest to the venue.  Drop off points are 11th Avenue North by the Concert Hall & 19th Street North by the Central Ticket Office. ADA ramps are located throughout the complex from all directions.     
Security Information:
All patrons entering the doors at the BJCC during an event are subject to screening, which varies from event-to-event. Screenings range from visual inspection and bag search to screenings by a metal detector and/or a pat-down search conducted by security personnel. The purpose of the inspection is to detect prohibited items.  To help everyone have a positive experience when coming to an event, we ask that you do the following: 
•    Bring only essential items needed for the event you are attending. 
•    Leave all weapons at home. Weapons may include firearms, pocket knives, pepper spray, and wallet chains
For Legacy Arena only, visit:
Please take a moment to review our updated security policy  which includes items that are prohibited at all BJCC events. 
Will Call Tickets:
Picking up tickets from Will Call?  Remember to bring photo ID and the card used to purchase your tickets. A Ticketmaster confirmation number is great to have but not necessary.  Our friendly Box Office staff will be eager to assist you. Ticketmaster will call can be picked up from any window at the Concert Hall or Legacy Arena.      
ADA Seating & Entrance Information: 
Legacy Arena Wheelchair Accessible Platform Seating: For ADA seats located on the platform (7L, 8L, 9L & 10L Rows 1 & 2), please enter through the Arena Club. The entrance to the Arena Club is located in the piazza at the center of the complex. ADA ramps are located throughout the complex from all directions.
Legacy Arena Wheelchair Accessible Seating Lower Level Bowl:
For ADA seats located at the top of the lower level (5L, 7L, 11L, 13L 15L, 17L, 19L, 21L 23L, 27L & 29L row X), you may enter 19th Street by the Central Ticket Office  or 9th Avenue by the marquee.  ADA ramps are located throughout the complex from all directions
Concert Hall Wheelchair Accessible Seating:
For ADA seats located in the ADA section, please enter through front doors or by using the ADA ramp from 11th Avenue entrance.  An elevator will take you to main floor to correct area.  
Click Here to visit our BJCC Accessibility Accommodations Policy Section for more detailed information.  
Smoking Policy:
In compliance with the City of Birmingham ordinance, we are a smoke free facility.  However the BJCC has designated smoking areas for cigarettes, cigars and vapes for your convenience. See usher for directions.  
Camera Policy:
Most shows state:  No professional cameras/no recordings.  Cameras with detachable lenses will not be allowed. 
Should You Need Assistance Once You Enter:
     Concert Hall: Customer Service is located in the lobby near the front doors. 
     Legacy Arena: Customer Service is located behind section 8L.
     Our friendly staff will be glad to assist you. 
Social Media:
Have fun and be sure to "check in" @thebjcc on facebook.  Use #bjcc in all posts or photos!           
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