Know Before You Go
The health and safety of BJCC Clients, Guests, visitors and employees continues to be our top priority. Our Covid-19 safety polices are in place that include masks requirements social distancing protocols. Visit our website for details or click here
Be sure to check the event date and time stated on your event ticket. We recommend allowing extra time arriving at the complex. At least 60-75 minutes before your scheduled event time.
For Broadway/Theatrical Performances:
"Latecomers are invited to watch the performance on video monitors until an appropriate break in the performance. Late seating times are determined by the artists in an effort to cause as little disturbance to the performance as possible for both the artist and audience members. Please check the time on your tickets to ensure you arrive promptly.”
For Consumer Shows: Please check show hours listed on our website. Shows will open and close accordingly
Doors: Doors are schedled to open one hour before event time stated on your ticket but are subject to change without notice.
Mobile Tickets: Have your Tickets ready using the Ticketmaster Mobile app. New to Ticketmaster? Visit Ticketing 101
Tickets: We can only honor event tickets purchased directly through Ticketmaster. Tickets bought from individuals or third party sites (StubHub, Vivid Seats, Vivint, etc.) may not be valid. If you purchase tickets through those sites or individuals you risk purchasing invalid tickets. To guarantee that your ticket is honored, you must purchase through Ticketmaster online or in person at the BJCC Central Ticket Office located at 1001 19th Street North, Birmingham, Al 35203.
Why can't I buy from somewhere else? If there is a problem with your ticket, the only way that we can look it up in the ticketing system is if it was purchased from Ticketmaster. You must be able to show identification that matches the name on the ticket, show the account number that was used to purchase the ticket or show the credit card that was used for purchase. It is possible for the purchaser of valid tickets to transfer them to another buyer through Ticketmaster.com or the Ticketmaster app.
Security Information: All patrons entering the doors at the BJCC during an event are subject to screening, which varies from event-to-event. Screenings range from visual inspection and bag search to screenings by a metal detector and/or a pat-down search conducted by security personnel. The purpose of the inspection is to detect prohibited items. To help everyone have a positive experience when coming to an event, we ask that you do the following:
• Bring only essential items needed for the event you are attending
• Bags/purses/backpacks no larger than 14" x 14" x 6"
• Umbrellas are welcome. Small sizes are preferred
• Leave all weapons at home. Weapons may include firearms, pocket knives, pepper spray, and wallet chains
Please take a moment to review our updated security policy which includes items that are prohibited at all BJCC events.
Concert Hall/Theatre: Suggestions for a Concert Hall event would be P15, P4, and P13.
Legacy Arena: Suggestions for Legacy Arena parking would be P13, P15,P14, and P4.
Meeting Rooms: Suggestions for Meeting Rooms would be P4 and P5.
Conventions: Suggestions for conventions would be P4, and P5.
Consumer Shows: Suggestions for consumer shows would be P4, P15, P13 and P5.
Birmingham Children's Theatre: Suggestions for a Concert Hall event would be P15, P4, and P13.
ADA and Accessibility: Our complex is ADA Compliant. Please visit BJCC Accessibility Accommodations for more detailed information.
Will Call Tickets: Picking up tickets from Will Call? Remember to bring photo ID and the card used to purchase your tickets. A Ticketmaster confirmation number is great to have but not necessary. Our friendly Box Office staff will be eager to assist you. Ticketmaster will call can be picked up from any window at the Concert Hall or Legacy Arena. The BJCC Box Office or Will Call will open two (2) hours before show time stated on the event ticket.
Learn More About Premier Parking
Smoking Policy: In compliance with the City of Birmingham ordinance, we are a smoke free facility. However the BJCC has designated smoking areas for cigarettes, cigars and vapes for your convenience. See usher for directions.
Camera Policy: See policy stated on event ticket. Policy may vary from event to event. Cameras with detachable lenses will not be allowed.
Should You Need Assistance Once You Enter:
Concert Hall: Guest Services is located in the lobby near the front doors.
Legacy Arena: Guest Services is located behind section 8L.
Exhibition Space & Meeting Rooms: Look for our Guest Experience Team stationed around the complex for assistance.
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